Real humans.
Fast replies.
Pick a topic in the sidebar to jump to common answers. Still stuck? Email us or open a ticket from your account - we typically reply within a few hours, never more than one business day. No phone trees, no chatbot filter.
- One person reads every email
- Tickets in your dashboard inbox
Subject
Can I switch a label from UPS Ground to USPS Priority?
You
2:14 PMI bought a UPS Ground label for an order. Customer messaged asking for Priority instead — is voiding + re-buying the way?
shiponline support
+23mYep - hit Void on the order page, the refund hits your shipping balance within ~24h, then buy the new Priority label. The balance auto-applies on the next purchase so the swap is effectively free.
Pricing & billing
Carriers & rates
Labels & shipments
Tracking & delivery
Account & security
Contact us
Two routes, both go to the same team. Email is best if you're not signed up yet; in-app tickets are best if you are - your reply lands in your dashboard inbox plus the email on file.
For everyone
Email us
We read every message. Replies typically land within a few hours during business hours, never more than one business day.
support@shiponline.appGot an account?
Open a ticket
The reply threads into your dashboard inbox so you can re-read it from your account anytime + we can pull up your shipment history without you having to dig out an order ID.
Open a ticketResponse window: ~4 hours typical · 1 business day max
We're a small team in the US; overnight messages get picked up first thing in the morning. No phone support - we keep it written so context is preserved.