Terms of Use

Introduction

These Terms of Use (the “Terms”) form a binding agreement between you and the operator of shiponline.app (“shiponline.app,” “we,” “us,” or “our”) governing your access to and use of the shiponline.app website, dashboard, and related products and services (collectively, the “Service”).

By creating an account, signing in, purchasing a shipping label, or otherwise accessing any part of the Service, you agree to be bound by these Terms and by the Privacy Notice, Cookie Policy, and Shipping Protection terms referenced within them. If you do not agree, do not use the Service.

If you are agreeing to these Terms on behalf of a company or other organization, you represent that you have the authority to bind that organization to these Terms, and “you” refers to that organization.

Changes to these Terms

We may modify these Terms from time to time. When we do we will update the effective date at the top of this page. For material changes we will use commercially reasonable efforts to notify you by email or through an in-dashboard notice at least fifteen (15) days before the changes take effect.

If you do not agree with a change, you must stop using the Service and close your account before the change takes effect. Your continued use of the Service after the effective date of a change constitutes acceptance of the updated Terms. Except for changes posted by us as described here, no amendment or modification of these Terms will be effective unless in writing and signed by both you and us.

Privacy Notice

We take the privacy of our users seriously. Our Privacy Notice describes what personal information we collect, how we use and share it, the subprocessors we rely on to operate the Service, and the rights and choices you have. The Privacy Notice is incorporated into these Terms by reference.

What the Service is (and is not)

shiponline.app is a software interface that lets you compare live carrier rates, purchase shipping labels, generate customs documentation, request optional shipping protection, and track the resulting parcels through a single dashboard. You can also buy a label as a guest without creating an account; guest labels are delivered to your email as a PDF attachment. All physical transportation of shipments is performed by the carrier you select for a given label - currently USPS, UPS, FedEx, or DHL Express (each, a “Carrier”).

Eligibility and account creation

You must be at least 18 years old and legally capable of entering a binding contract in the jurisdiction where you reside. If you are agreeing on behalf of an organization, you represent that you are authorized to bind that organization. The Service is offered to businesses and individuals located in supported regions; features may be limited or unavailable outside the United States.

You agree to provide accurate, complete, and up-to-date information when you register - an inaccurate business name, sender address, or contact email can result in labels the Carrier will not honor. You may not select a display name that you do not have the right to use, or another person’s name with the intent to impersonate that person, and you may not transfer your account to anyone else without our prior written consent.

Account security and responsibility

You are responsible for maintaining the confidentiality of your credentials, for enabling and safeguarding any two-factor authentication we make available, and for all activity that occurs under your account. You must immediately notify us at support@shiponline.app if you suspect unauthorized use of your account or if a device holding an active session is lost or stolen.

You must not share your password or an active session with anyone else. Each person who accesses the Service must use their own credentials - credential sharing across users is not permitted.

Acceptable use

You agree not to use the Service, or to permit anyone else to use it under your account, to:

• Violate any law or regulation, including any applicable export control law, sanctions program, or postal-service regulation;
• Infringe or misappropriate any third-party right, including intellectual-property, publicity, or privacy rights;
• Breach, or otherwise conflict with, a Carrier’s terms, tariffs, rules, prohibited-items lists, or any agreement you have with a Carrier;
• Ship items prohibited or restricted by a Carrier, by law, or by the destination country - including controlled substances, weapons, ammunition, hazardous materials outside the Carrier’s handling program, currency, live animals, cannabis or THC-containing products, or other items the Carrier will not knowingly transport;
• Misrepresent the contents, weight, dimensions, or declared value of a package, forge a return address, or use the Service to mint labels for shipments you do not intend to send;
• Transmit malware, phishing content, or other malicious code through the Service, or use the Service to send harassing, abusive, deceptive, or fraudulent tracking notifications to recipients;
• Attempt to circumvent the Service’s authentication, rate limits, abuse controls, or billing;
• Attempt to obtain the password, session, or other security information of another user;
• Scrape, spider, crawl, or bulk-extract data from the Service;
• Decompile, reverse-engineer, or otherwise attempt to derive the source code or underlying ideas of the Service (except where such restriction is prohibited by applicable law);
• Resell, redistribute, or otherwise offer the Carrier rates returned by the Service as a standalone rate-aggregation product;
• Create fake, dummy, or test-only shipments outside of an explicitly documented sandbox environment for the purpose of inflating discount tiers, negotiating volume pricing, or otherwise defrauding the Service or its Carriers; or
• Use the Service in a way that places an unreasonable load on our infrastructure or that of a Carrier.

We may suspend or terminate any account that we reasonably believe has violated these restrictions and may cooperate with law enforcement in appropriate cases.

Your content and the licenses you grant

Your ownership

You retain ownership of the information you upload to or generate through the Service, including sender and recipient addresses, parcel details, item catalogs, customs declarations, and label PDFs (“Your Content”).

License you grant us

You grant shiponline.app a worldwide, non-exclusive, royalty- free, sublicensable license to host, process, transmit to Carriers and other subprocessors described in the Privacy Notice, and display Your Content solely for the purpose of operating, providing, and improving the Service and complying with legal obligations. The license lasts as long as we hold Your Content in our systems and any legally required retention period after account closure. You represent that you have the right to share Your Content with us and that doing so does not violate any third-party right or applicable law.

Feedback

If you send us ideas, suggestions, feature requests, or other feedback about the Service (“Feedback”), you grant us a perpetual, irrevocable, royalty-free, worldwide license to use and incorporate that Feedback into the Service without any obligation of confidentiality or attribution and without payment to you. This license does not extend to any patent, copyright, or trademark rights you hold in the underlying Feedback itself.

Interacting with Carriers

Every label you purchase through the Service is also governed by the terms, tariffs, service guides, and shipping rules of the Carrier that will transport the associated package. By purchasing a label you agree that you have reviewed and will comply with those Carrier terms, including their prohibited- items lists, packaging and dimensional rules, hazardous- materials restrictions, declared-value programs, and any signature or delivery-confirmation requirements applicable to your shipment.

Attempting to ship a prohibited item, misrepresenting the contents or declared value, or violating export controls can result in the Carrier confiscating the package, refusing refunds, invoicing you for additional charges, and, in some cases, referring the matter to the U.S. Postal Inspection Service, U.S. Customs and Border Protection, or another enforcement body. You are solely responsible for the contents and packaging of every package you ship.

Our display on or through the Service of specific Carrier options does not imply, suggest, or constitute any sponsorship, endorsement, or partnership between us and the Carrier, and does not constitute a recommendation of any particular Carrier or service level. To the fullest extent permitted by law, we will have no liability for the acts, omissions, delays, losses, damages, personal injuries, death, or property damage arising from your dealings with any Carrier. Any dispute between you and a Carrier must be resolved directly with that Carrier.

International shipments and customs

For international shipments you are the exporter of record. You are responsible for correctly declaring the contents, providing an accurate commercial invoice with a valid Harmonized System (HS) tariff number, and paying any duties, taxes, or brokerage fees the destination country assesses. Where applicable, you are responsible for obtaining any Export Control Classification Number (ECCN) and for filing the Automated Export System Internal Transaction Number (AES ITN) with U.S. Census Bureau for shipments exceeding the AES filing threshold.

shiponline.app auto-populates several of these fields from the information you provide and from your saved presets, but the final accuracy of a customs declaration remains your responsibility. We are not liable for shipments seized, refused, returned, delayed, or destroyed by a destination country due to inaccurate declarations, prohibited contents, or failure to pay assessed duties. Any duties, taxes, or fees the Carrier or the destination country invoices to us on your behalf will be charged to your payment method on file, and you agree to pay any amount we cannot collect within seven (7) days of demand.

Voids, refunds, and shipping-credit balance

You may request that shiponline.app submit a void request to the Carrier for any label that has not yet been scanned into the Carrier’s network. The Carrier alone decides whether to accept the void; if the Carrier accepts, the refunded amount (net of any Carrier-imposed fees) is credited to your shiponline.app shipping-credit balance and applied against your next label purchase. If you purchased a label as a guest, contact support@shiponline.app; guest refund requests are reviewed by our team and handled case by case.

Refunds are subject to the following:

• Refund requests must be submitted within thirty (30) days of the label’s purchase. Requests submitted after that window are ineligible.
• Void-status decisions from the Carrier can take up to fourteen (14) days from submission and can take longer for international shipments.
• If the Carrier rejects the void (for example, because the package was already scanned), the label remains purchased and no credit is issued for that label.
• If the Carrier issues a partial refund, the partial amount is credited to your shipping-credit balance.
• Refunds are issued as shipping credit applied to future purchases, not as cash back to your payment method. Credit balances do not expire and are not withdrawable.

Shipping-protection claims for lost or damaged packages are handled separately under the Shipping Protection terms.

Pricing and payment

shiponline.app is offered on a free basis for the dashboard itself, plus per-label charges for each shipment you purchase. Each label’s price consists of the underlying Carrier rate we negotiate on your behalf (a discounted commercial-tier rate) plus a small platform margin included in the displayed price at checkout. There is no subscription and no monthly minimum. Failed labels are not charged.

The price of a shipping label is calculated from information you provide, including weight, dimensions, sender location, and service level. A Carrier may impose additional charges, adjustments, or surcharges on your shipment for reasons including - but not limited to - inaccurate weight or dimensions, address correction, residential delivery, remote area delivery, oversized handling, additional handling, or return-to-sender. You authorize us to charge Carrier-assessed adjustments to your payment method on file or against your shipping-credit balance. You must keep a payment method on file while your recent shipments could still incur adjustments, and any outstanding balance must be settled before you remove your last saved card.

All fees are payable in United States Dollars unless the Service explicitly presents a price in another currency. You authorize us and Stripe (our payment processor) to store your payment instrument and to process the payments described above. You must provide current, complete, and accurate payment and billing information for your account and must promptly update it when it changes (for example, a change of billing address or an expiring card). If a charge is returned unpaid, we reserve the right to suspend the Service until the balance is cleared and to collect any return-item, insufficient-funds, or rejection fee assessed by the payment processor.

You are responsible for paying, withholding, filing, and reporting all taxes, duties, and other governmental assessments associated with your activity in connection with the Service.

Cancellation and account closure

shiponline.app does not offer paid subscriptions, free trials, or any other recurring charges. You pay per label only, so there is nothing to auto-renew and no recurring plan to cancel.

You can close your account at any time through the settings page or by contacting support@shiponline.app. Please refer to our Privacy Notice for how we treat your information after you have stopped using the Service.

Third-party integrations

The Service may allow you to connect third-party platforms and order sources (as such integrations become available) so that orders placed on those platforms can flow into your shiponline.app dashboard for label creation. When you connect such a platform you authorize shiponline.app to fetch order data from it on your behalf, and you authorize us to push tracking updates back to it, both subject to the third party’s own terms and rate limits.

shiponline.app is not responsible for the availability, accuracy, or terms of any third-party platform, and connecting one does not create a partnership, agency, or endorsement between shiponline.app and that platform. Third-party platforms may suspend, change, or terminate the interfaces we use to integrate; any resulting change to the Service is outside our control.

Our intellectual property

The Service - including the shiponline.app name, logo, dashboard interface, documentation, calculator surfaces, marketing site, and underlying code - is owned by us or our licensors and is protected by copyright, trademark, and other laws. Except for the limited right to use the Service as described in these Terms, we grant you no other license or right in our intellectual property. You may not copy, modify, reverse-engineer, or create derivative works of the Service without our prior written consent.

Customer publicity

Unless you opt out by written notice to support@shiponline.app, you consent to our use of your business name and logo on our marketing surfaces (including the shiponline.app website, blog, case studies, printed collateral, sales materials, press materials, and paid media) to identify you as a shiponline.app customer while your account is active. You may withdraw this consent at any time by the same written notice; withdrawal is prospective only and does not require us to unwind media that already went to press or that has already been indexed by third parties.

Suspension and termination

You may close your account at any time through the settings page. We may suspend or terminate your account, immediately and without notice, if we reasonably believe you have materially breached these Terms, if your use of the Service risks harm to us, another user, a Carrier, or a recipient, if a Carrier instructs us to do so, or if we are required to do so by law. On termination or suspension, your right to use the Service ends, but any obligation you have to pay us for amounts due remains.

Following termination, purchased labels, active tracking data, and invoices remain available for a reasonable period so you can retrieve records for tax and dispute purposes. After that period, and subject to our retention obligations in the Privacy Notice, we may delete inactive account data. If you deactivate your account by mistake, contact us immediately at support@shiponline.app - we will try to help but cannot promise we can restore anything.

Sections of these Terms that by their nature should survive termination will survive, including obligations to pay us outstanding amounts, indemnification, disclaimers, limitations of liability, intellectual-property provisions, governing law, dispute resolution, and this survival clause itself.

Warranty disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, SHIPONLINE.APP AND ITS LICENSORS AND SUPPLIERS DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, ACCURACY, AND NON-INFRINGEMENT.

SHIPONLINE.APP DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT ANY GIVEN CARRIER RATE, TRANSIT TIME, OR DELIVERY OUTCOME WILL MATCH THE ESTIMATE DISPLAYED IN THE DASHBOARD. CARRIER TRANSIT TIMES ARE ESTIMATES PROVIDED BY THE CARRIER AND ARE NOT GUARANTEES. SHIPONLINE.APP IS NOT LIABLE FOR CARRIER-CAUSED DELAYS, LOSSES, OR DAMAGE, OR FOR OUTAGES OR CHANGES IN THE CARRIER’S OWN APIS.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES OR LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE EXCLUSIONS OR LIMITATIONS MAY NOT APPLY TO YOU IN FULL.

Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL SHIPONLINE.APP, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS, OR SUPPLIERS BE LIABLE TO YOU OR TO ANY OTHER PERSON FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION LOST PROFITS, LOST REVENUE, LOST DATA, LOSS OF GOODWILL, WORK STOPPAGE, OR BUSINESS INTERRUPTION, ARISING FROM OR RELATED TO YOUR USE OF THE SERVICE, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STATUTE, OR ANY OTHER LEGAL THEORY, EVEN IF SHIPONLINE.APP HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

SHIPONLINE.APP’S TOTAL AGGREGATE LIABILITY FOR ANY CLAIM ARISING FROM OR RELATED TO THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO SHIPONLINE.APP IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM OR (B) ONE HUNDRED U.S. DOLLARS (US$100). SHIPONLINE.APP WILL HAVE NO LIABILITY FOR ANY ACT, OMISSION, OR FAILURE OF A CARRIER, OR FOR ANY MATTER BEYOND OUR REASONABLE CONTROL.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES, SO THE ABOVE LIMITATION AND EXCLUSIONS MAY NOT APPLY TO YOU IN FULL.

Indemnification

To the fullest extent permitted by law, you agree to defend, indemnify, and hold harmless shiponline.app and its officers, directors, employees, agents, licensors, and suppliers from and against any and all claims, damages, obligations, losses, liabilities, costs, and expenses (including reasonable attorney fees) arising from or related to:

• Your use or misuse of the Service;
• Any actions taken by a third party using your account, whether or not authorized;
• Your violation of these Terms or any applicable law or regulation;
• Your violation of a Carrier’s terms, prohibited-items list, export-control rules, or any agreement between you and a Carrier;
• The contents or packaging of any package you ship;
• Any claim that Your Content, your business, or your use of the Service infringes or misappropriates a third-party right.

We will use commercially reasonable efforts to notify you of a claim for which we intend to seek indemnity; failure to deliver such notice will not eliminate or reduce your indemnification obligation. We may choose to control the defense and settlement of any indemnified claim; you agree to cooperate with our defense.

Governing law and dispute resolution

Governing law

These Terms are governed by the laws of the State of Texas, without regard to its conflict-of-laws rules. The federal Arbitration Act governs the interpretation and enforcement of the arbitration provision below.

Informal resolution

Before filing a claim you agree to try to resolve the dispute informally by sending a written notice describing the dispute to support@shiponline.app. If we cannot resolve the dispute within thirty (30) days after we receive your notice, you or shiponline.app may bring a formal proceeding as described below.

Individual arbitration

Any dispute arising from or related to these Terms or the Service that cannot be resolved informally will be resolved by final and binding individual arbitration administered by JAMS under its Streamlined Arbitration Rules and Procedures then in effect, by one commercial arbitrator with substantial experience in resolving software and commercial contract disputes, selected from the appropriate JAMS list. The arbitration will take place in Tarrant County, Texas, in English. Judgment on the arbitrator’s award may be entered in any court of competent jurisdiction.

Class-action waiver

Equitable relief; venue for non-arbitrable claims

Notwithstanding the arbitration provision above, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to protect its intellectual property or confidential information. For any claim that is not required to be arbitrated, you and shiponline.app consent to exclusive personal jurisdiction and venue in the state or federal courts located in Tarrant County, Texas.

General provisions

Entire agreement

These Terms, together with the Privacy Notice, Cookie Policy, Shipping Protection terms, and any order form we mutually execute, are the entire agreement between you and shiponline.app regarding the Service and supersede any prior agreements or understandings relating to that subject matter.

Assignment

You may not assign these Terms or any of your rights or obligations under them without our prior written consent, and any purported assignment in violation of this provision is void. We may assign these Terms freely in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of our assets.

Force majeure

Neither party will be liable for any delay or failure to perform under these Terms (except payment obligations) caused by acts of war or terrorism, civil unrest, natural disaster, pandemic, government action, labor disputes, utility failure, or other event beyond the party’s reasonable control.

Severability

If any provision of these Terms is found invalid or unenforceable, that provision will be limited or eliminated to the minimum extent necessary so that the remaining provisions remain in full force and effect and enforceable.

Waiver

Our failure to enforce a provision of these Terms is not a waiver of our right to enforce that or any other provision at a later time.

Independent contractors

You and shiponline.app are independent contractors. Nothing in these Terms creates any partnership, joint venture, agency, franchise, employment, or similar relationship between the parties. Neither party has authority to bind the other.

No third-party beneficiaries

Except as expressly stated in these Terms, there are no third-party beneficiaries to this agreement.

Contact us

Questions about these Terms, including any request to withdraw publicity consent under the Customer publicity section above, can be sent to support@shiponline.app. We aim to reply within one business day.